jelibo FAQ — answers to all your questions here

To open an account at jelibo, you need an active mobile number, a valid email address and your full name. The registration process is entirely online and takes only a few minutes. Your National ID (NID) or passport details may be requested later for account verification. Only those aged 21 or above may register.

No, jelibo's policy allows only one account per person. Any attempt to open multiple accounts from the same device, IP address or payment method is detected automatically and the accounts involved may be suspended. This rule is strictly followed to maintain a safe and fair environment.

Click the "Forgot Password" option on the login page. Enter your registered mobile number or email address and you will receive a verification code. Enter the code and set a new password. If you have trouble, contact jelibo's 24/7 live chat support and they will assist you promptly.

Yes, jelibo is fully mobile-friendly. The site is easily accessible from the browser of any Android or iOS smartphone. Opening an account, depositing and withdrawing funds, playing games and chatting with support are all comfortable to do on mobile. The interface is optimised for smaller screens.

The account verification or KYC process confirms your identity and prevents fraud and money laundering. It keeps the platform safe and protects every member's funds. Once verification is complete, withdrawal limits increase and transactions are processed faster. Verification can be done simply by uploading a photo of your National ID card.

Money deposited into jelibo via bKash is generally credited to your account instantly. Depending on the state of the banking network, it may occasionally take a few minutes. If there is a problem, collect the transaction reference number and report it in live chat and it will be resolved quickly. The minimum deposit amount is ৳200.

jelibo supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount across all methods is ৳200. Transact easily and securely with your preferred method. Any new methods added will be announced on the site.

The minimum deposit amount at jelibo across all payment methods is ৳200. The maximum limit depends on the method and the verification level of your account. Higher limits generally apply to verified accounts. To find out the specific limits, check the details for each method on the deposit page or ask in live chat.

Withdrawals from jelibo to Nagad are usually completed within 5 to 30 minutes. This is among the fastest of any online gaming platform in Bangladesh. The minimum withdrawal amount is ৳1,000. Before submitting a withdrawal request, make sure your account verification has been completed.

jelibo generally does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own transaction charges. You should check those directly with the relevant provider. There are no hidden charges on jelibo's side.

Bank transfers at jelibo are processed through full SSL encryption, which keeps your bank account details secure. Major Bangladeshi banks are supported, including Dutch-Bangla, BRAC, City, Islami and Sonali Bank. There may be a slight delay due to the bank's own processing time.

To bet on BPL matches at jelibo, log in to your account and go to the cricket section. Select your preferred match from the list of ongoing or upcoming BPL matches. Place a bet on the match winner, run totals or other markets. Review the odds carefully before confirming your bet. Live betting is also available so you can bet while the match is in progress.

jelibo offers popular slots games from leading providers including PG Soft, Pragmatic Play and JILI. Games such as Fortune Tiger, Gates of Olympus, Fortune Gems, Wild Bandito, Lucky Neko and Mahjong Ways are available here. You can use the filters in the game lobby by provider and category to find your preferred game easily.

RTP (Return to Player) is the theoretical rate at which a game returns a percentage of players' bets over the long term. All games at jelibo are developed by certified software providers who ensure fair play. The platform uses SSL encryption and a secure Random Number Generator (RNG), which keeps every spin or bet unbiased.

Yes, jelibo's live casino section is fully mobile-compatible. Live dealer games from Evolution Gaming and Ezugi run smoothly on the browser of any modern smartphone. For the best experience, it is recommended to use a stable internet connection and an updated browser.

Aviator is a crash-style game by Spribe. A plane begins to fly and a multiplier gradually increases. You must cash out before the plane crashes. Cashing out later gives a higher reward but also carries more risk. Choosing the right strategy and timing is the core of this game. You can use the auto cash-out setting to manage your risk.

jelibo offers new members a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus, making your total balance ৳2,500. To claim this bonus, use the applicable promo code or option at the time of your first deposit. The wagering requirement for the bonus is 10 times.

The wagering requirement is the number of times you must bet the bonus amount before you can withdraw it. jelibo's welcome bonus has a 10x wagering requirement. This means if you receive a ৳1,500 bonus, you need to place a total of ৳15,000 in bets before that bonus becomes withdrawable. Not all games may count equally toward wagering — please read the full terms and conditions for details.

jelibo's VIP program has three tiers: Bronze, Silver, and Gold. New members automatically start at the Bronze tier. You can move up to higher tiers based on your volume and regularity of play. Weekly cashback rates are 0.3% at Bronze, 0.7% at Silver, and 1.0% at Gold.

Weekly cashback is calculated as a set percentage of your total bets for that week. The rate varies by VIP tier — Bronze: 0.3%, Silver: 0.7%, Gold: 1.0%. At the end of each week, cashback is automatically added to your account. To learn more about cashback, visit jelibo's promotions page.

Yes, jelibo offers limited-time special promotions during Eid, Pohela Boishakh, and other occasions. These offers may include extra bonuses, free spins, or special cashback. Check the promotions section regularly or ask via live chat to stay up to date on the latest offers.

The minimum age to participate at jelibo is 21. Only individuals aged 21 or above may open an account and play games. Age is verified during registration and at the time of KYC verification. We take strict measures to protect underage individuals.

Yes, jelibo places the highest importance on responsible gaming. You can go to your account settings and set daily, weekly, or monthly deposit limits. You also have the option to set loss limits and session time limits. Know your limits and play accordingly.

To use the self-exclusion feature at jelibo, contact us via live chat or by email at [email protected]. Your account can be temporarily closed for a set period (1 month, 3 months, or permanently). While self-exclusion is active, you will not be able to log in and will not receive any promotional communications.

jelibo uses 256-bit SSL encryption technology, providing the same level of protection used by banks and financial institutions. Your personal and financial information is never sold or transferred to third parties. To learn more about our privacy practices, visit the Privacy Policy page.

If you feel that gaming is having a negative impact on your life or the life of someone in your family, please reach out to jelibo's 24/7 live chat support. Our support team provides assistance in Bengali. To learn more about responsible gaming, visit our Responsible Gaming page.