jelibo's Privacy Policy

jelibo is a secure and reliable online casino and betting platform operated for players in Bangladesh. This privacy policy explains what information we collect when you use our website https://jelibo.cam, how we use that information, and how we keep your personal information secure.

By using jelibo's services, you are considered to have consented to this privacy policy. We take your privacy very seriously and use industry-leading SSL encryption technology to protect your personal information.

This policy applies to all services on the jelibo platform, the mobile version, and all related digital services. For any questions about your information, you can reach our 24/7 live chat support or send an email to [email protected].

2.1 Information You Provide Directly

When you register with jelibo or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay number or bank account details)
• Username and password

2.2 Automatically Collected Information

The following information may be collected automatically when you use our site:

• IP address and device information
• Browser type and operating system
• Traffic source and duration of visit
• Pages visited and navigation patterns
• Gaming activity and transaction history
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may also receive information from trusted third parties. This information is used solely to ensure security.

jelibo uses the information collected for the following purposes:

3.1 Account Management

Your information is used to create and manage your account, verify your identity, ensure login security, and communicate with you about your account.

3.2 Processing Financial Transactions

Your payment information is used to process deposits and withdrawals, issue bonuses and rewards, and maintain transaction history. This information is essential for managing the minimum ৳200 deposit and minimum ৳1,000 withdrawal processes.

3.3 Customer Support

We use your information to resolve your issues and provide assistance through 24/7 live chat support and email.

3.4 Ensuring Responsible Gaming

We use your information to monitor your gaming behaviour, identify signs of problem gambling, and provide support.

3.5 Security and Fraud Prevention

We analyse your information to prevent account hacking, money laundering, and other illegal activities.

3.6 Service Improvement

We analyse user information to improve the platform experience, introduce new games and features, and resolve technical issues.

4.1 Security Technology

jelibo uses state-of-the-art SSL (Secure Socket Layer) encryption technology to protect your personal and financial information. This technology ensures that all communication between you and our servers is fully encrypted and unreadable by third parties.

4.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, information may be retained for as long as necessary to meet legal obligations, resolve disputes, and enforce agreements.

4.3 Internal Security Measures

We maintain the following security measures:

• Access control — only authorised staff can view your information
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Employee security training and confidentiality agreements
• Two-Factor Authentication support

4.4 Response to a Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

jelibo does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely to process specific transactions.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe follow their own privacy policies. We share only the minimum information necessary to operate the games.

5.3 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable laws.

5.4 Fraud and Money Laundering Prevention

Information may be shared with regulatory bodies as needed to prevent financial crime and ensure user safety.

5.5 Business Transfers

In the event of any business merger or acquisition, your information may be transferred. In such cases, we will notify you in advance.

6.1 What Are Cookies?

Cookies are small text files stored in your browser when you visit jelibo. They remember your preferences and improve your experience.

6.2 Cookies We Use

• Essential cookies: Required for basic site functionality, such as maintaining your login session. These cannot be disabled.
• Functionality cookies: To remember your language preferences and settings.
• Analytics cookies: To analyse site usage and improve your experience.
• Security cookies: To detect and prevent fraud.

6.3 Cookie Controls

You can disable cookies through your browser settings. However, this may affect some of jelibo's functionality, and login and transaction-related activities may not work properly.

As a registered user of jelibo, you have the following rights:

7.1 Right to Access Information

You have the right to receive a copy of the information we have collected and stored about you. To make this request, email us at [email protected].

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. This can be done through your account settings or with the help of our support team.

7.3 Right to Delete Information

In certain circumstances, you have the right to request that your personal information be deleted. However, we may be required to retain some information for legal obligations or security-related reasons.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or other specific purposes. You can stop marketing communications at any time by contacting us by email.

7.5 Right to Portability

You have the right to receive the information you have provided in a common format, which you can use elsewhere.

7.6 Right to Lodge a Complaint

If you believe jelibo has violated your privacy rights, please contact us directly. We will resolve your complaint as quickly as possible.

jelibo is for users aged 21 and over only. We do not intentionally collect any personal information from minors.

We follow an age verification process at registration. If we learn that a minor has created an account on our platform, that account will be closed immediately and all associated information will be deleted.

Parents are encouraged to monitor their children's internet use and to use parental controls to prevent minors from accessing gambling platforms.

jelibo may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the site
• The date of the update will be noted on this page

If you continue to use jelibo after changes are made, you are considered to have consented to the new privacy policy. We recommend that you check this page regularly and stay informed of any changes.

Previous versions of the privacy policy can be provided by our support team upon request.

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us:

• Live Chat: Contact us via the site's 24/7 live chat support
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours (Bangladesh Standard Time)

We try to respond to your privacy-related requests as quickly as possible. jelibo is always committed to protecting your information.